Data Protection Policy of Ploybot Intelligence, Tax ID (CIF): B10974780

1. Introduction

Ploybot Intelligence is committed to protecting the privacy of its clients, employees and suppliers. This data protection policy describes how we collect, use, store and protect the personal information you provide to us.

2. Data Controller

The controller of personal data is Ploybot Intelligence, email info@ploybot.com.

3. Purposes of Processing

Personal data will be processed for the following purposes:

• Client management: to provide services, customer support and invoicing.
• Human resources: to manage staff, including recruitment, payroll, training and development.
• Suppliers: to manage supplier relationships and fulfil contracts.
• Marketing: to send commercial communications about our products and services, always with your prior consent.

4. Legal Basis for Processing

The legal basis for processing your personal data may be:

• Your explicit consent to the processing of your personal data for one or more specific purposes.
• The performance of a contract to which you are a party, or steps taken at your request before entering into a contract.
• Compliance with a legal obligation applicable to Ploybot Intelligence.
• The legitimate interest of Ploybot Intelligence, provided that your fundamental rights and freedoms do not override those interests.

5. Data Retention

Personal data will be kept for as long as the business relationship lasts, until you request its erasure, or for the years needed to meet legal obligations.

6. Disclosure of Data to Third Parties

Your personal data may be disclosed to third parties in the following cases:

• To public authorities and bodies, in compliance with a legal obligation.
• To service providers who need access to your personal data to deliver the contracted services, always under appropriate security measures.

7. Your Rights

You have the right to:

• Access your personal data.
• Request the rectification of inaccurate data.
• Request erasure when, among other reasons, the data are no longer needed for the purposes for which they were collected.
• Request the restriction of processing, in which case we will only keep the data to establish or defend legal claims.
• Object to the processing of your data, in certain circumstances and on grounds relating to your particular situation.
• Request the portability of your data.

To exercise these rights, send a request to info@ploybot.com together with a copy of your identity document.

8. Data Security

Ploybot Intelligence adopts the technical and organisational measures needed to ensure the security of personal data and to prevent its alteration, loss, or unauthorised processing or access.

9. Changes to this Privacy Policy

Ploybot Intelligence reserves the right to amend this privacy policy to adapt it to new legislation or case law, and to industry practice. In that case, Ploybot Intelligence will announce the changes on this page reasonably in advance of their taking effect.

10. Contact

If you have any questions about this privacy policy, you can contact us at info@ploybot.com or at Virgen de África 41 3B, Madrid, Spain.

11. Order Cancellation

Orders are placed for one month and cannot be cancelled until the following month.

12. Returns and Refunds

Orders cannot be returned and amounts paid cannot be refunded once the client has access to the service.